“I travelled to London to attend the Loyalty Conference in London in 2015, and have to say it was one of the best conferences I’ve gone to in recent years. The speakers were top notch – highly focused and relevant and I still refer back to the materials on a regular basis. I’m delighted it’s happening again this year so ll definitely be there again. Highly recommended.”

“The previous ‘Loyalty Lessons from the Winners’ event in 2015 in London was one of the best events that I have attended in this sector of marketing. It combined a rare honesty from the presenters who were willing to share the challenges as well as the victories that they faced developing the loyalty marketing initiatives that won them awards. Many conference presentations tend to ‘airbrush out’ the issues that challenged them but the presenters at the 2015 event openly shared their difficulties as well as their successes. The speakers also included a wide range of different perspectives on the loyalty landscape. This combination encouraged the audience to engage fully in the broader context of consumer loyalty issues. I am very much looking forward to The Loyalty Surgery, 2018.”

“Expect your thinking to be challenged as you connect the dots between international best practice, local application and meaningful real-life learnings from organisations that are passionate about loyalty. The [2015] event helped to build and connect a loyalty community that is eager to support each other in putting our customers first. Focussed, relevant and real: the speakers give you access to their world.”