Loyalty Surgery 2018 Speakers
President & CEO, Loyalty One
As President and Chief Executive Officer of LoyaltyOne Co., Bryan leads a global set of enterprises organized by Alliance Data under the LoyaltyOne umbrella: The AIR MILES Reward Program in Canada, BrandLoyalty, Precima, and LoyaltyOne Global Solutions.
Joining the organization soon after its founding in 1992, Bryan moved through a series of progressively senior roles, becoming President of the AIR MILES business in 1999 and assuming his current position as President and CEO of LoyaltyOne, Co. in 2006.
A highly regarded expert on enterprise loyalty, retail marketing, coalition marketing and customer relationship management, Bryan has spoken at industry events around the globe, with his views on loyalty, data analytics and privacy widely quoted in national and international publications.
The author of the bestselling book The Loyalty Leap: Turning Customer Information into Customer Intimacy as well as The Loyalty Leap for B2B, Bryan regularly contributes to the Forbes retail column, among others.
VP, Sales and Business Development, Sagarmatha
Chen joined Sagarmatha in 2014 to spearhead the company’s international growth, and manages both sales, business development and Marketing efforts worldwide. He has a rich history of success in selling complex technology based solutions into mass retailers globally, and most recently served as VP of Sales for Retalix/NCR, heading up their customer facing efforts in Europe. He holds a BA in Business Economics from the highly acclaimed College of Management Academic Studies.
A connoisseur of fine food and wine, Chen blends the good life with a love of marathon running.
Senior Vice President, Global Solutions, LoyaltyOne
As Senior Vice President of Global Solutions at LoyaltyOne, Caroline sits on the Executive Committee and leads global alliances and key loyalty partnerships in North America and abroad, including the loyalty consulting practice, new ventures in customer experience and LoyaltyOne’s partnership with Dotz, the largest loyalty program in South America. Caroline also leads LoyaltyOne Corporate Marketing, Thought Leadership and COLLOQUY, a loyalty industry publication. With her extensive practitioner experience in loyalty, customer centricity and brand management, Caroline is a successful B2C and B2B change agent and has a proven track record in designing and managing loyalty coalitions, delivering innovative customer loyalty and retention strategies to drive superior customer financial performance.
President & CEO, Ketchup Loyalty Marketing
Yalçın Onur has 17 years of professional and entrepreneurship experience with extensive know-how in business development, marketing and sales. He started his career at respected Banks and Wunderman respectively.
Wunderman was the starting point for entering into the marketing world where he worked 3 years as CRM Consultant and Strategy Head for Loyalty Programs. Today, he enjoys the well earned position of being a prominent figure in the loyalty world, with over 51 international awards for the projects Ketchup has executed and managed. He is currently the President and CEO of Ketchup Loyalty Marketing.
Founder & CEO, Motivforce
David has unrivalled experience in designing and operating loyalty marketing solutions across all industry sectors gained during his impressive 25-year career. David’s expertise allows Motivforce to create and deliver bespoke customer loyalty, performance improvement and employee incentive programs which deliver sustainable ROI to our clients. He is one of the few specialists worldwide to hold a PhD in Loyalty Marketing (University of Technology, Sydney) while also practicing as a loyalty marketeer. His further academic qualifications include a BA (Sydney University), Master of Commerce (UNSW) and MBA (UTS). David’s innovative client solutions have been recognised by over 20 global awards.
Customer Analytics, CRM & Customer Loyalty Sector Manager, National Bank of Greece.
Mantas is responsible for the implementation of the CRM strategy of the Bank by managing:
- The NBG Analytics Center of Excellence, providing specialized Customer Analytics Services to the Bank
- “go4more”, one of the few Bank Wide Loyalty Programs in Europe that was initially introduced in Greece by NBG
- CRM & Campaign Management, across all retail products & services and traditional & electronic channels
Stelios has worked with more than 10 retail banks in Greece and the SEE region, managing large transformation projects ranging from Core Banking System implementations to Service Model redesigns and CRM optimizations.
Prior to NBG he has worked for Piraeus Bank and Accenture in consulting and management positions.
Stelios holds a Bachelor’s Degree in Physics and an MSc Degree in Business Innovation & Technology.
General Manager Loyalty & MySchool Woolworths, South Africa
Pieter has 35 years of experience in the Retail focusing on both the front and back end of the business. The last seventeen years he has specialised in Loyalty programmes with MySchool MyVillage MyPlanet and WRewards being the main areas of involvement. He is able to integrate Loyalty and Retail to deliver optimum programmes that delivers value to both Customer and Business.
His education includes a degree in Social Sciences and a Diploma in Advance Executive Management.
He has lead the development of non-traditional Loyalty programmes in South Africa and Africa, including the biggest Community based Loyalty Programme MySchool MyVillage MyPlanet from the start.
His Team have had multiple winning entries in the International Loyalty Awards since its commencement.
He believes that technology should support and enable great CX when delivering Loyalty programmes to the customer. But most of all he remains a true trader that loves engaging with his customers in a forever changing world.
CBDO & Partner, Hjaltelin Stahl, Denmark
Jonas Sylvest has more than 14 years of experience with business development, integrated customer experience, loyalty management and marketing automation. With his deep understanding of brand experience and customer journey design he delivers innovation in a new marketing reality. Jonas is a new school digital evangelist and communicates his messages and complex subjects in a both accessible and comprehensive format. Jonas is a thought leader in the Scandinavian marketing industry and has been on the Danish “M List”, amongst the most influential marketing proffesionals, the last 3 years in a row. International speaker, board member, multiple award winner and jury member.
Global Loyalty Director, TLC Marketing
Mike has over 12 years’ experience in the Loyalty industry. He is the driving force behind the development of dynamic schemes for retailers, financial services, telecom and insurance providers, sports associations and B2B companies who all want to improve transparency and communication with their customers while staying competitive in the increasingly demanding market place.
Mike’s experience lies in driving customer engagement and increasing programme participation, by enhancing brand values, improving the customer experience while increasing spend and retention. Mike is one of the industry’s biggest advocates for customer-centricity. He believes they should be at the centre of all decision-making. His experience has taught him that both successful and sustainable loyalty programmes are about combining the right blend of technology, creativity and analytical expertise.
Business Development Director, HTK
Based in London, Julian Bonnett joined loyalty solutions provider HTK as Business Development Director earlier this year. Julian started his sales and marketing career in the travel industry before moving into B2B sales of rewards for brands including Virgin Experience Days, Hilton Worldwide and Marriott International. His move to the technology side of loyalty started at Comarch, where he contracted and account managed a number of well-known brands. He's now looking forward to helping businesses grow loyalty faster, with HTK's SaaS-based platform, Horizon.
Founder Maverick Planet
Mark was an executive strategy director career in advertising, media and marketing agencies for most of his career and nominated as among UK’s top 10 Media Thinkers. He then founded Maverick Planet – a facilitated change consultancy helping clients find business, brand and marketing solutions for the dynamic digital, social and commercial world they inhabit.
Clients include: Google, The Economist, BSkyB, Ebay, Cadbury, Bupa, Samsung, Vodafone, English Cricket, Dixons, Quiet Mark and the governments of Denmark & Nigeria. Mark also advises a small number of mobile tech start-ups, is a guest lecturer at Henley School of Management and an occasional columnist for the Times & Guardian.
Founder and Director, Wholehearted Marketing Ltd
Crispin is the Founder and Director of Wholehearted Marketing Ltd, a consultancy specializing in Loyalty, Data Driven Marketing and Card Linked Offers. His clients included Bink, by Loyalty Angels.
Crispin has extensive experience in the Global Loyalty and Payments industry, managing data-based marketing programmes across 30 markets around the world.
Latterly Crispin was Director of Card Linked Offers at Visa Europe, defining strategy and implementing a bold vision to realize the monetization of the transactional data arising from 500 million Visa cards across Europe. In this capacity he established the partnership between Visa Europe and edo Interactive
Prior to that, Crispin was with Shell for 23 years – including 6 years managing and directing Shell’s Loyalty and Payment programmes. This included responsibility for Shell’s Retail Loyalty programmes in 23 markets around the world, their co-branded credit card and private label fuel cards in 19 markets around the world and responsibility for third party card acceptance at Shell’s 45,000 sites globally.
Chief Digital Office, Raymond Ltd, India
Uma is an experienced Strategy Professional with a demonstrated history of working in the retail and fashion industry. Skilled in Marketing Management, Retail, Customer Relationship Management (CRM), Brand Implementation, and Digital transformation. She is a strong business development professional with a Master's degree focused in Management Studies from University of Mumbai.
As Chief Digital Officer she leads digital transformation and customer centricity for Raymond to deliver customer analytics from across touch points to enable better business decisions and enhance customer experience. This includes developing and running an integrated CRM across business aimed at better customer understanding for better customer relationships and to implement relevant omni-channel solutions for the future and support customer experience at the stores and online.
Senior VP Digital Experience at Hansa Cequity, India
Nishad believes all marketing is converging around a digital customer hub. And he is helping bring it alive for brands in the work he does at Hansa Cequity.
His experience includes extensive work in conventional print, television and radio campaigns and he uses this experience for projects around social media marketing, CRM driven marketing, including customer lifecycle management programs, loyalty based marketing campaigns, web advertising, influencer marketing, mobile marketing and employee communication programs.
Nishad was on the jury of the 55th Cannes International Advertising Festival. Being the India representative on the show.
Thanks to his team, he was voted India's best boss in a survey by conducted by Times Jobs in 2008.
Specialties: Advertising, Brand Strategy, Social Media Marketing, Digital Storytelling, CRM, One 2 One Marketing, Customer Life Cycle Management, Web Marketing, Mobile Marketing, Content Management, On Location Marketing, Creative Leadership.
CEO, eagle eye
Tim has been CEO of eagle eye since September 2016, joining as Chairman in January 2016. He has over 30 years’ experience within the grocery and retail industries, with a strong background in strategic marketing and customer loyalty. Previously, Tim was a managing director at Sun Capital Partners and Chairman of Bonmarché Holdings plc from 2013 to 2015. Prior to that he was Deputy CEO at Tesco from January 2010 to December 2012. He held a number of other roles within the Tesco Group between 1982 and 2012 including CMO for Tesco and CEO of Fresh & Easy LLC. Tim spearheaded Tesco’s bid to crack America, and was responsible for the expansion and operations of 150 stores US wide. Throughout his career at Tesco, he was renowned for being in touch with the customer, and instrumental in the creation of some of Tesco’s most successful marketing initiatives (Clubcard, Express, Personal Finance and Tesco.com). He is also currently Chairman of Starcount and a Director of Its Fresh Ltd and Purple.
Account Director - Consumer and Retail, YouGov
Matthew is a retail and shopper marketing specialist with nine years’ experience developing award-winning brand and category campaigns for the likes of Unilever, GSK, Diageo, William Grant &Sons, and Starbucks. Matthew is now Account Director at international data and analytics group YouGov, where he leads the company’s Plan and Track capability. Using YouGov Profiles, the company’s audience segmentation and targeting tool and YouGov BrandIndex, the daily brand perception tracker, he helps consumer and retail brands to harness the power of connected data to drive more informed, strategic approaches and execute winning campaigns.
Senior Consultant & Company Founder Loyaltymatters.com
Peter is an experienced independent customer loyalty marketing professional with combined strategic, tactical, operational and IT expertise across all aspects of Consumer Loyalty and Data Insight. He is recognised as a global expert on customer loyalty marketing initiatives.Peter has worked with many leading large scale loyalty marketing organisations and has specific in-depth knowledge of the large scale consumer coalition loyalty program model. Peter is a frequent speaker at conferences and workshops on the subject of loyalty and relationship marketing and a regular contributor to specialist media. He is a Research Associate of Said Business School, Oxford University and a regular contributor of articles to specialist loyalty media and has been invited as an independent commentator to participate in BBC Radio 4 and World Service programs related to customer loyalty perspectives.