The Loyalty Surgery - Our 2019 Sponsors
KEYNOTE SPEAKER & SPONSOR
ABOUT m-wise
m—wise is a data-driven marketing agency specialising in loyalty and marketing automation. We provide cloud-based loyalty solutions and professional services to help companies grow their business. Our headquarters is in Amsterdam with sales offices in London and New York.
Founded in 2000, m—wise was one of the first agencies in the Netherlands to unite loyalty and marketing automation. Almost 20 years later, we’re international loyalty specialists known for creating omni-channel loyalty programs and engaging customer experiences worldwide.
OUR VISION
We believe true loyalty will be unlocked by embracing your brand ambassadors and by rewarding omni-channel engagement with your company. Consequently, you will gain a deeper understanding of your customers and of the decisions they make every day.
We help you use this information to optimise your customer journey and create an intimate dialogue with your customers – all with the goal of making your brand their absolute favourite.
OUR CLIENTS
We have a proven record in loyalty with clients served throughout Europe, US, Canada, Africa, Asia and South America. Each year, we engage 45 million customers and stimulate 3 billion omni-channel activities.
We've worked with the best like ExxonMobil (Esso), Tommy Hilfiger, AkzoNobel, T-Mobile, La Place and VF Corporation to name just a few.
OUR APPROACH
Our trusted approach drives industry-leading loyalty. From concept to launch, we work with you to build a bespoke, omni-channel program. We commit to creating truly engaging customer experiences that build an intimate dialogue with your brand.
This omni-channel approach enables you to engage and reward across any channel for any activity. It could be a transaction, click, like, referral, store walk-in, swipe, even augmented reality – you name it. Personalised rewards that surprise and delight create astronger emotional connection with your brand.
m—wise uses customer data to segment, personalise and differentiate. This way your program remains valuable and relevant to each customer. We measure performance and optimise throughout to guide you towards a more profitable, long-term relationship with your customers.
OUR SOLUTIONS
We want to make it easier for companies to create and manage effective, omni-channel loyalty programs. That's why we developed m—wise Loyalty Cloud, a one-stop loyalty solution that allows you to engage and reward customers at the right time and on the right channel.
m—wise is also a certified Salesforce implementation partner. We're proud to offer a seamless integration between m—wise Loyalty Cloud and Salesforce Marketing Cloud to power the most engaging, effective loyalty programs imaginable. Our loyalty solutions are cloud-based and customisable. Creating a program that fits your brand's wants and needs has never been easier.
Our unique combination of innovative solutions, technical expertise and trusted approach makes m—wise the choice of leading brands.
SPEAKER SPONSOR
https://www.cheetahdigital.comAbout The ENTERTAINER business
The ENTERTAINER business is a global rewards & engagement solutions provider. We create easy-to-use, cost effective mobile app platforms that help connect businesses with their customers and/or employees. Out customisable solutions are designed to meet the specific needs of any business, regardless of size or industry.
Through our digitsed platforms clients can access a host of features and benefits including direct communications channels, gamification and engagement, loyalty integration and data analytics that generate meaningful insights to drive strategy.
In addition to technology platforms, The ENTERTAINER delivers lifestyle content that drives user engagement through instant rewards that create relevant everyday savings. Whether is our 10,000 global merchants providing buy one get one free offers over a range of categories, our destination guides in over 160 locations, access to over 50,000 tours and attractions worldwide or the ability to book over 550,000 worldwide hotels, The ENTERTAINER portfolio can be customised and tiered to drive and incentivize engagement and be measured to track against any business or loyalty programme KPI.
Headquartered in Dubai and with 15 offices around the world including London, Johannesburg and Singapore, The ENTERTAINER offers global reach with local expertise.
For more information on how The ENTERTAINER business can transform or enhance your loyalty and rewards initiatives, contact PHILIP HEDGES, Global Head of Loyalty at
Or for more information:
SPEAKER SPONSOR
About MOTIF
Motif is a loyalty insights agency. We specialise in improving customer loyalty for our clients by using our own, bespoke Loyalty Model to pinpoint opportunity areas to increase key business outcomes – retention, acquisition and spend. Our Loyalty Model, developed across a wide range of categories, incorporates 5 building blocks which measure the rational and emotional factors that define the customer to brand relationship.
Many businesses miss out on all the potential business benefits from customer loyalty, because they are not acting on the right things. Our approach goes beyond regular customer experience research, helping clients to achieve these outcomes.
Motif. Where Loyalty Lives.
ights agency. We specialise in improving customer loyalty for our clients by using our own, bespoke Loyalty Model to pinpoint opportunity areas to increase key business outcomes – retention, acquisition and spend. Our Loyalty Model, developed across a wide range of categories, incorporates 5 building blocks which measure the rational and emotional factors that define the customer to brand relationship.
Many businesses miss out on all the potential business benefits from customer loyalty, because they are not acting on the right things. Our approach goes beyond regular customer experience research, helping clients to achieve these outcomes.
Motif. Where Loyalty Lives.
SPEAKER SPONSOR
Cheetah Digital is passionate about customer success and how we can help marketers to meet their goals. We are a business partner to the world’s best brands, and have employees across 13 countries.
As a platform technology company, Cheetah Digital combines robust data management and cross-channel communication abilities with dedicated, in-house professional services. We help marketers execute complex, enterprise-scale marketing programs and effectively drive lasting customer loyalty.
Building emotional loyalty with your customers is a necessary component in achieving long-term, sustainable business success. Achieving it however, requires a complex, dynamic orchestration of activities and behaviours between your brand and customers that drive engagement at every touchpoint. Cheetah Digital’s loyalty management platform, Cheetah Loyalty, offers a custom solution that delivers personalised customer experiences and drives emotional connections to your brand.
Our best-in-class solution for enterprise mobile, web, email, and social capabilities enables frictionless and immersive interactions that can transform your customers’ experiences and increase their visit frequency and spend.
With over 20 years’ experience helping brands create lasting customer loyalty, our Cheetah Loyalty platform secured a coveted ‘leader’ ranking in the Forrester Wave™: Loyalty Technology Platforms, Q2 2019 report. We received the highest possible ranking in 13 criteria, including data management, personalisation, user experience, and privacy and security.
If you’re ready to take your loyalty program to the next level, contact Cheetah Digital today for all the elements you need to develop lasting relationships and drive your business forward.
https://www.cheetahdigital.com
SPEAKER SPONSOR
Brierley+Partners are global loyalty and CRM innovators. Brierley brings industry-leading thought leadership, incomparable experience and advanced technologies to help brands build lifetime loyalty with their customers. Brierley runs some of the best loyalty and customer relationship programmes for clients across the globe such as Express, Kellogg’s, GameStop, Hertz, Sapporo and Essilor. Brierley offers a complete suite of loyalty services: loyalty and CRM programme design and strategy, advanced analytics, research, creative services, omnichannel communications planning and deployment and program management. The industry-leading Brierley LoyaltyOnDemand® technology platform is uniquely robust, modular, flexible and quick-to-market. All services and technology focus on a single mission: making clients' customer relationships dramatically more profitable. Brierley is headquartered in Frisco, Texas with offices around the world, including Los Angeles, London and Tokyo. To further expand its global reach, Brierley joined the NRI family of companies. Nomura Research Institute is Japan’s premier IT solutions and consulting company, and this acquisition has enabled the company to bring industry-leading loyalty & CRM innovation to clients around the globe more efficiently than ever.